I have placed an order, how can I track my order?
Track your order with your personal Track & Trace code via the TNT website. You will receive this Track & Trace code by e-mail when your order is packed and shipped by us. More information about ordering and delivery.
When will I receive my order?
Orders placed and paid on working days before 12 noon will usually be delivered by TNT the next working day (within the Netherlands). We reserve the right to deliver later if the product is not in stock. In addition, it is possible that due to circumstances TNT is delayed. Please note that TNT has different delivery times before and during the holidays, and that there may be a delay due to the current Corona crisis.
I want to change the delivery date, is that possible?
Unfortunately it is not possible to change the delivery date. Orders placed and paid on working days before 12:00 are usually delivered by TNT the next working day (within the Netherlands).
Can I pick up my order at a TNT pickup point?
No, it is unfortunately not possible to pick up your order at a pickup point. Orders will be delivered to your home, unless you have specified a different delivery address.
I have received a damaged product, what now?
Transport damage has to be reported immediately (within 48 hours) to SBI Homebrew. Report the shipping damage by e-mail with a clear description, including pictures, of the product and packaging. See also our Terms and Conditions for more information on liability.
I received a different article than I ordered, what should I do?
In the unlikely case that you receive a different article than you ordered, please contact our customer service within 2 working days after delivery. The next steps will then be discussed. Call: +31(0)413 – 78 38 44.